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  • 1.  New UI Agent can see only Icon for Agent Workspace, Inbox

    Posted 10-30-2025 13:06
    No replies, thread closed.

    Agents only seeing Icon not the actual name for example Agent Work Space.

    Seems missing some permission can someone help with this?  


    #Omni-ChannelDesktop/UserInterface
    #Telephony

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    Jagdish Thalal
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  • 2.  RE: New UI Agent can see only Icon for Agent Workspace, Inbox
    Best Answer

    Posted 10-30-2025 13:08
    Edited by Jason Kleitz 10-30-2025 13:41
    No replies, thread closed.

    Hey Jagdish, looks like that might be a resolution thing. Theres a fine line of window/ screen size where it changes to icons vs showing the full name of the button. It's also an all or nothing thing, either all the names show or none of them do and they're all icons.



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    John Butine
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  • 3.  RE: New UI Agent can see only Icon for Agent Workspace, Inbox

    Posted 01-14-2026 09:25
    No replies, thread closed.

    Thank you John !



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    Jagdish Thalal
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    Original Message


  • 4.  RE: New UI Agent can see only Icon for Agent Workspace, Inbox

    Posted 10-30-2025 13:55
    No replies, thread closed.

    John's answer is 100% correct; have your user zoom out (Ctrl+-) and they will find the labels again.  Not a permission. 



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    Shelby Cronk
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