Genesys Cloud - UI New Features

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

Save yourself time and aggravation by just using the search.  It is MUCH easier than navigating the new menu.

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

Hello Abdur,

I've moved your thread to our UI community where our UI PMs and experts reside.

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

Hey community, We have this switched on for some of our early adopters. A question has come through on how to find the new "conference call" button, so that I can play a prerecorded disclaimer?

Cheers

Hello Abdur,

I've moved your thread to our UI community where our UI PMs and experts reside.

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

We also have another question about how to mark messages as read in an inbox so that the red notification icon disappears. Some agents cannot see the three dots on their UI to select 'mark as read.' Any tips?

Hey community, We have this switched on for some of our early adopters. A question has come through on how to find the new "conference call" button, so that I can play a prerecorded disclaimer?

Cheers

Hello Abdur,

I've moved your thread to our UI community where our UI PMs and experts reside.

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

Why can they not see the 3 dots?  Is it because of window size or font size?  Mine show up on Edge and Chrome?  Is this in the App?  If so, what version is your App?

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 10-08-2025 19:00
From: Deepa Galaiya
Subject: New UI Interface ( desktop)

We also have another question about how to mark messages as read in an inbox so that the red notification icon disappears. Some agents cannot see the three dots on their UI to select 'mark as read.' Any tips?

------------------------------
Deepa Galaiya
Product Owner, Customer Interactions

Original Message:
Sent: 10-08-2025 18:09
From: Deepa Galaiya
Subject: New UI Interface ( desktop)

Hey community, We have this switched on for some of our early adopters. A question has come through on how to find the new "conference call" button, so that I can play a prerecorded disclaimer?

Cheers

------------------------------
Deepa Galaiya
Product Owner, Customer Interactions

Original Message:
Sent: 10-08-2025 10:51
From: Jason Kleitz
Subject: New UI Interface ( desktop)

Hello Abdur,

I've moved your thread to our UI community where our UI PMs and experts reside.

------------------------------
Jason Kleitz
Online Community Manager/Moderator

Original Message:
Sent: 10-08-2025 05:37
From: Abdur Rahman
Subject: New UI Interface ( desktop)

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

#Omni-Channel Desktop/User Interface

------------------------------
Abdur Rahman
NA
------------------------------

Hi Robert, We are using 'Microsoft Edge' as our default browser. The user has tried to increase to full size and still can't view it. Here's a snip..The issue is that the red dot indicating a new notification doesn't dissapear

------------------------------
Deepa Galaiya
Product Owner, Customer Interactions

Original Message:
Sent: 10-08-2025 22:16
From: Robert Wakefield-Carl
Subject: New UI Interface ( desktop)

Why can they not see the 3 dots?  Is it because of window size or font size?  Mine show up on Edge and Chrome?  Is this in the App?  If so, what version is your App?

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 10-08-2025 19:00
From: Deepa Galaiya
Subject: New UI Interface ( desktop)

We also have another question about how to mark messages as read in an inbox so that the red notification icon disappears. Some agents cannot see the three dots on their UI to select 'mark as read.' Any tips?

------------------------------
Deepa Galaiya
Product Owner, Customer Interactions

Original Message:
Sent: 10-08-2025 18:09
From: Deepa Galaiya
Subject: New UI Interface ( desktop)

Hey community, We have this switched on for some of our early adopters. A question has come through on how to find the new "conference call" button, so that I can play a prerecorded disclaimer?

Cheers

------------------------------
Deepa Galaiya
Product Owner, Customer Interactions

Original Message:
Sent: 10-08-2025 10:51
From: Jason Kleitz
Subject: New UI Interface ( desktop)

Hello Abdur,

I've moved your thread to our UI community where our UI PMs and experts reside.

------------------------------
Jason Kleitz
Online Community Manager/Moderator

Original Message:
Sent: 10-08-2025 05:37
From: Abdur Rahman
Subject: New UI Interface ( desktop)

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

#Omni-Channel Desktop/User Interface

------------------------------
Abdur Rahman
NA
------------------------------

Hey community, We have this switched on for some of our early adopters. A question has come through on how to find the new "conference call" button, so that I can play a prerecorded disclaimer?

Cheers

Hello Abdur,

I've moved your thread to our UI community where our UI PMs and experts reside.

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

Hey community, We have this switched on for some of our early adopters. A question has come through on how to find the new "conference call" button, so that I can play a prerecorded disclaimer?

Cheers

Hello Abdur,

I've moved your thread to our UI community where our UI PMs and experts reside.

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

This Conference Call button in Agent Workspace?

Hey community, We have this switched on for some of our early adopters. A question has come through on how to find the new "conference call" button, so that I can play a prerecorded disclaimer?

Cheers

Hello Abdur,

I've moved your thread to our UI community where our UI PMs and experts reside.

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?

That is the ACD Conference Button.  That is unchanged from legacy to new UI.  It is there when you are on an external call:  

This Conference Call button in Agent Workspace?

Hey community, We have this switched on for some of our early adopters. A question has come through on how to find the new "conference call" button, so that I can play a prerecorded disclaimer?

Cheers

Hello Abdur,

I've moved your thread to our UI community where our UI PMs and experts reside.

Team,
how do you find the new desktop UI of GC? Persnally I think the new UI is unncessarily complex and more  time-consuming when trying to locate menus or perform routine tasks.  I preferred the simplicity and efficiency of the old interface, which felt more intuitive and user-friendly.I'm curious to hear your thoughts-how are you finding the new UI?