Hi Richard,
I use a mix of both the menu and the search bar. Typically if I know where I want to go, I'll search, where as if I'm in a work flow of creating schedules/work plans etc, ill click through the menu. So in terms of feedback, I do like how the categories flow together when working on things, far superior to the giant wall of links in the old version.
One feedback I have though would be if there's a way to "Favourite" links in the menu. For example, a Team Leader might commonly access "Schedules" and "Analytic Workspace", rather than going into the Analytics or Workforce Management Category to navigate to them, they could open the Menu select favourites and navigate that way?
I know it's probably easier to just type in search, but some people when it comes to technology, like to go the simple way by clicking things.
**Edit: I see everyone else mentioned a Favourites suggestion too 😅 I've also voted on that idea.
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Robert Niblock
Contact Centre Technology Analyst
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Original Message:
Sent: 03-10-2026 04:15
From: Richard Robinson
Subject: New UI - Menu or search?
Cheers @Brian Jones added in my vote..
Good to say it is already planned for upcoming development.
Features like these are so important for visually impaired users.
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Richard Robinson
Senior Technical Account Manager
Original Message:
Sent: 03-09-2026 10:22
From: Brian Jones
Subject: New UI - Menu or search?
I concur with the collective here--search first, and (like @Marcello Jabur) primarily use the menu to hit a post-search submenu quicker. There are times where using the menu works better than typing though, but only for those top-level menus. Well, that and I will occasionally challenge my brain/torture myself and use the menu merely to see if I can remember where something is buried 😆
@Phaneendra Avatapalli / @Richard Robinson / @Vincent Sabolboro - If you haven't already done so, please vote for/subscribe to this idea to pin a menu item at the top of the menu page.
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Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
Original Message:
Sent: 03-06-2026 10:43
From: Richard Robinson
Subject: New UI - Menu or search?
Now that we have all had time to get used to the new UI - I am curious how many people use the menu to find the section that they want - or simply just use the search?
For me - it's invariably search - unless it's for a related section in the same menu - when i will use the menu!
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Richard Robinson
Senior Technical Account Manager
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