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New UI - Menu or search?

  • 1.  New UI - Menu or search?

    Posted 3 days ago

    Now that we have all had time to get used to the new UI - I am curious how many people use the menu to find the section that they want - or simply just use the search?

    For me - it's invariably search - unless it's for a related section in the same menu - when i will use the menu!



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    Richard Robinson
    Senior Technical Account Manager
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  • 2.  RE: New UI - Menu or search?

    Posted 3 days ago

    I'm on the same boat!

    I will always go with the search first, and then depending on which menu I'm currently at, I might use the menus for easy access to another menu that in on the same subject/section.

    Great change to be honest. On the first couple of days it was a little weird getting used to it, but I believe it has been a great change.



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    Marcello Jabur
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    Original Message


  • 3.  RE: New UI - Menu or search?

    Posted 3 days ago

    For me it's mostly search as well, especially when jumping between different areas in Genesys Cloud CX. The new UI is great and definitely cleaner, but I think having a "favorites" or pinned sections capability would make navigation even faster.



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 4.  RE: New UI - Menu or search?

    Posted 19 hours ago

    Oooh I like teh idea of a favourites.... like many I guess there are only a few items I use on a regular basis.



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    Richard Robinson
    Senior Technical Account Manager
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    Original Message


  • 5.  RE: New UI - Menu or search?

    Posted 19 hours ago

    Hi Richard,

    I'd say I'm the same as you. I used search in the old UI because the list became bigger and the layout could change dependent upon permissions. For some items I will go through the menu such as Activity and Analytics Workspace but most often it's search especially to bring up Architect. Some of my colleagues are learning the menu structure to create some muscle memory.

    I'm waiting for bookmarks as I think that will be very useful for the majority of users. Whether that will work for those of us that access almost very feature, time will tell.



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    Richard Chandler
    Connect
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    Original Message


  • 6.  RE: New UI - Menu or search?

    Posted 19 hours ago
    Yes, clearly the same here. 
    Search or if I don't know the name of the page, i'm looking for another on the same 'section' and switch with menu

    –
    Matthieu FRYS

    PS Consultant - France | +33 6 31 01 21 02

    matthieu.frys@genesys.com | genesys.com | Find me on LinkedIn

     

                  






    Original Message


  • 7.  RE: New UI - Menu or search?

    Posted 19 hours ago

    I'm a big searcher I'm afraid. Much easier to navigate around!



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    Ben Cartridge
    Senior Solution Consultant
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    Original Message


  • 8.  RE: New UI - Menu or search?

    Posted 13 hours ago

    I use search if I do not know where to find the option, I navigate if I always use the option like Analytics Workspace.

    Agree, having a "favorites" or pinned sections would be great so I do not have navigate to Analytics every time I change screen. 



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    Vincent Sabolboro
    Genesys Cloud SME
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    Original Message


  • 9.  RE: New UI - Menu or search?

    Posted 13 hours ago
    Edited by Brian Jones 13 hours ago

    I concur with the collective here--search first, and (like @Marcello Jabur) primarily use the menu to hit a post-search submenu quicker. There are times where using the menu works better than typing though, but only for those top-level menus. Well, that and I will occasionally challenge my brain/torture myself and use the menu merely to see if I can remember where something is buried 😆

    @Phaneendra Avatapalli / @Richard Robinson / @Vincent Sabolboro - If you haven't already done so, please vote for/subscribe to this idea to pin a menu item at the top of the menu page.



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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    Original Message


  • 10.  RE: New UI - Menu or search?

    Posted 13 hours ago

    Just added my vote to the idea. Thank you @Brian Jones.



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    Vincent Sabolboro
    Genesys Cloud SME
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    Original Message


  • 11.  RE: New UI - Menu or search?

    Posted 5 hours ago

    hahah I have already voted for this @Brian Jones thank you for sending this through.



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


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