There is a small design difference between the Android and iOS Collaborate apps with regards to starting a call. On iOS, navigate to Calls>Active Calls. In the top right corner of the screen you should see a "+" icon which is used to begin a call. Tapping the "+" opens the call composer screen. On this screen you can tap "Invite someone else" to begin adding participants to the call. Participants can then be added by either dial pad, selecting from favorites in your organization, or by searching for members in your organization. Once at least one participant has been added to your call, you can tap "Dial" in order to place the call.
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chris rumpf
Genesys - Employees
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Original Message:
Sent: 03-09-2020 15:36
From: Nebojsa Radovanovic
Subject: No Dialpad button on iOS Collaborate app
Hi everybody,
The Android Collaborate app works fine, when i go to Calls>Make Calls, there is a blue dialpad button in the lower right corner, but it's missing on the iOS one, this is confirmed with multiple other people using trying the iOS app.
Just wondering if this is a bug or a restriction on the iOS Collaborate app?
Does anyone have any info on this? If it is a bug, is there an update coming to fix it?
#Outbound
#Unsure/Other
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Nebojsa Radovanovic
Star Telecom
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