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  • 1.  Non-Recording & Recording

    Posted 10-25-2024 12:44
    No replies, thread closed.

    We have a set of DID Numbers that are set for Recording and Non-Recording. Now as an admin how can I test these numbers and where would I go to see whether it is recorded or not recorded.

    Appreciate your help on this. I am new to Genesys.


    #SystemAdministration
    #Telephony
    #Unsure/Other

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    John Francis
    NA
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  • 2.  RE: Non-Recording & Recording
    Best Answer

    Posted 10-26-2024 16:56
    No replies, thread closed.

    There are multiple ways to configure Genesys Cloud to achieve this outcome.

    As you only have a few numbers, the best way to validate your configuration is to place some test calls to each of those numbers and look at the interactions details:

    Top Menu > Performance > Workspace > Interactions



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    Paulo Mesquita
    Solutions Consultant
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