Genesys Cloud - Main

Hello Shubham,

You may want to revisit your regex. If you are searching for a 6 digit number, it will be found within an 8 or 10 digit number. 

For instance, ^[0-9]{6} will check for a 6 digit number at the beginning of a line. This will include the first 6 digits of an 8 and 10 digit number as well.

If you are looking specifically for ONLY 6 digits, you would need something like this ^[0-9]{6}$ to exclude any further digits afterwards. I've included a link to regex101 for both of those expressions that show how the expressions will include and exclude a few different digit lengths.

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Jason Kleitz
Online Community Manager/Moderator
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Thanks for the reply Jason.
Initially the regex that i was using was ^\d{6}$ and still it was not working .Now as per your suggestion i used ^[0-9]{6}$ as well still the issue persists the same. It is not classifying as the utterances are numeric for all intents ,might be Genesys inbuilt NLU model not able to classify.
Could you please help me further solution as I am doing the correct regex pattern earlier as well.

------------------------------
Shubham Dhareshwar
NA
------------------------------


Original Message:
Sent: 07-22-2025 13:51
From: Jason Kleitz
Subject: Not able to identify intent using ASK FOR INTENT for collecting account number

Hello Shubham,

You may want to revisit your regex. If you are searching for a 6 digit number, it will be found within an 8 or 10 digit number. 

For instance, ^[0-9]{6} will check for a 6 digit number at the beginning of a line. This will include the first 6 digits of an 8 and 10 digit number as well.

If you are looking specifically for ONLY 6 digits, you would need something like this ^[0-9]{6}$ to exclude any further digits afterwards. I've included a link to regex101 for both of those expressions that show how the expressions will include and exclude a few different digit lengths.

------------------------------
Jason Kleitz
Online Community Manager/Moderator

Thanks for the reply Jason.
Initially the regex that i was using was ^\d{6}$ and still it was not working .Now as per your suggestion i used ^[0-9]{6}$ as well still the issue persists the same. It is not classifying as the utterances are numeric for all intents ,might be Genesys inbuilt NLU model not able to classify.
Could you please help me further solution as I am doing the correct regex pattern earlier as well.

------------------------------
Shubham Dhareshwar
NA
------------------------------


Original Message:
Sent: 07-22-2025 13:51
From: Jason Kleitz
Subject: Not able to identify intent using ASK FOR INTENT for collecting account number

Hello Shubham,

You may want to revisit your regex. If you are searching for a 6 digit number, it will be found within an 8 or 10 digit number. 

For instance, ^[0-9]{6} will check for a 6 digit number at the beginning of a line. This will include the first 6 digits of an 8 and 10 digit number as well.

If you are looking specifically for ONLY 6 digits, you would need something like this ^[0-9]{6}$ to exclude any further digits afterwards. I've included a link to regex101 for both of those expressions that show how the expressions will include and exclude a few different digit lengths.

------------------------------
Jason Kleitz
Online Community Manager/Moderator