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  • 1.  Not Callable Time Code

    Posted 01-30-2020 09:10
    No replies, thread closed.
    Quick question. 

    The ININ-OUTBOUND-NOT-CALLABLE-TIME Wrap-Code does this mark the contact as uncallable until the next campaign run, or recycle, then attempt the call again? I am getting ready to test, I just thought MAYBE ;) someone might know off the top.
    #Outbound

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    Angelia Harper
    Avtex Solutions, LLC
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  • 2.  RE: Not Callable Time Code

    Posted 01-30-2020 09:22
    No replies, thread closed.
    That's a call blocked from being dialed by a callable time set. It won't be attempted again until after a recycle.

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    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Not Callable Time Code

    Posted 01-30-2020 09:36
    No replies, thread closed.
    Thank you as always George!!

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    Angelia Harper
    Avtex Solutions, LLC
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    Original Message


  • 4.  RE: Not Callable Time Code

    Posted 07-16-2021 11:13
    No replies, thread closed.
    Hi george i'm wondering about this same issue, is there any way to have the call to try again in the next callalable time set or is reciclying the campaing the only way?

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    Mariano Martinez
    Interaxa S.A.
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    Original Message


  • 5.  RE: Not Callable Time Code

    Posted 07-19-2021 10:46
    No replies, thread closed.
    Hi Angelia and Mariano, 
    Currently, recycling the campaign is the only way to attempt dialing for contacts that were previously skipped due to being outside their callable time. There is an idea in Aha! to keep a campaign running when there are callable-time skipped contacts and automatically redial them in their callable time: https://genesyscloud.ideas.aha.io/ideas/CLOUT-I-145

    Thanks,

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    Sean Carter
    Senior Software Engineer - Outbound
    Genesys
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    Original Message


  • 6.  RE: Not Callable Time Code

    Posted 11-16-2022 11:59
    No replies, thread closed.
    hi Sean,
    I am not able to access this idea, is there any further development on this?

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    Reginald
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    Original Message


  • 7.  RE: Not Callable Time Code

    Posted 11-17-2022 20:59
    No replies, thread closed.
    Check this out: https://genesyscloud.ideas.aha.io/ideas/OTB-I-352

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    Peter Stoltenberg
    Avtex Solutions, LLC
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    Original Message


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