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  • 1.  Not Generating PCAP Logs

    Posted 10 hours ago

    Hi Community! 

    Just new here I would like to check the possible reasons why an interaction does not have a generated PCAP log. Upon initial investigation, it appears that the call did not traverse the trunk.

    Please note that this is not an internal call.



    Thanks in advance for your inputs


    #Outbound

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    Reneal Justine Raboy
    NA
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  • 2.  RE: Not Generating PCAP Logs

    Posted 9 hours ago
    Edited by Robert Wakefield-Carl 9 hours ago

    Genesys Cloud Voice (GCV) Trunks don't allow for PCAP files, only for BYOC Cloud or Premise trunks.  .  Also, for BYOC Premises, you must enable the Conversation Headers setting on the trunk. If this setting is disabled, the capture can't be queried by conversation ID.  For more information, see .



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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