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Notifications API - Cleaning up topics of completed conversations

  • 1.  Notifications API - Cleaning up topics of completed conversations

    Posted 05-05-2025 14:36

    Hi,

    I am implementing a solution where I will be using the Notifications API [websockets] to listen to a couple of events for active conversations in my org. I realize there is limit on the number of channels per org [20] and the number of topics per channel [1000].

    Lets say I am subscribed and listening to a conversations acd.start  and acd.event, When the conversation is completed/terminated in genesys cloud will the topic still stay active and count towards the limit ?


    #PlatformAPI

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