Genesys Cloud - Main

Hello,

I can't find a report on Genesys that shows the number of on-queue agents in history. For example, I'd like to know how many agents logged in to a specific queue on a specific day in the morning.
 

Thank you

#Platform Administration
#Quality Management
#Reporting/Analytics
#Routing (ACD/IVR)
#System Administration
#Telephony
#Unsure/Other

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Rihab
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Hi Rihab,

This isn't something that is currently in the platform.  But there is an idea on the Genesys Cloud Product Ideas Lab, I would certainly recommend voting on this idea and adding you use case

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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