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  • 1.  number of on-queue agents in history

    Posted 12-02-2024 05:06
    No replies, thread closed.

    Hello,

    I can't find a report on Genesys that shows the number of on-queue agents in history. For example, I'd like to know how many agents logged in to a specific queue on a specific day in the morning.
     

    Thank you


    #Platform Administration
    #Quality Management
    #Reporting/Analytics
    #Routing (ACD/IVR)
    #System Administration
    #Telephony
    #Unsure/Other

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    Rihab
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  • 2.  RE: number of on-queue agents in history
    Best Answer

    Posted 12-02-2024 09:21
    No replies, thread closed.

    Hi Rihab,

    This isn't something that is currently in the platform.  But there is an idea on the Genesys Cloud Product Ideas Lab, I would certainly recommend voting on this idea and adding you use case



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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