Genesys Cloud - Main

Hi Community,

We are wanting to create an integration with a third party web-service to pull back data for clients to listen to that is relevant to them after they put in their identifying information.  The web-service by the third-party uses OAuth authorization.  When I add the integration I am able to choose User Defined (OAuth) credentials and put in the field names and values but when I go to the Action it shows Basic in the configuration.  Then I thought maybe I needed to add an OAuth client but the resource center articles for that make it sound like that's only needed if you want the application to have access to Genesys data.  I put in a customer care ticket but they just told me to re-read the resource center articles.  Can anyone help me understand how to do this?

Web services can have several types of authentication.   With Basic, just the username a few password  are sent with the request.  When you use that in an integration,  you will typically need to use the variables in the headers, but you enter them secretly in the integration.   With OAuth, your integration will usually sent the client and secret and get back a token you then use in the request or header.  The other type may be API key which is Custom and allows you to store the key secretly in the integration and use a variable in the data action.  I hope this helps.  Ask you web developers what is needed.

Hi Community,

We are wanting to create an integration with a third party web-service to pull back data for clients to listen to that is relevant to them after they put in their identifying information.  The web-service by the third-party uses OAuth authorization.  When I add the integration I am able to choose User Defined (OAuth) credentials and put in the field names and values but when I go to the Action it shows Basic in the configuration.  Then I thought maybe I needed to add an OAuth client but the resource center articles for that make it sound like that's only needed if you want the application to have access to Genesys data.  I put in a customer care ticket but they just told me to re-read the resource center articles.  Can anyone help me understand how to do this?