RiteshKumarSingh | 2021-06-15 06:59:35 UTC | #1
Hi Team, I am not to view the offline minutes in report while viewing on genesys report platform. But I am getting the data from endpoint regarding the same. Can you tell me how I can view the offline minutes?
Report Output:
Jerome.Saint-Marc | 2021-06-15 13:38:13 UTC | #2
Hello,
The Agent Status Summary view does not have time spent in offline. See here, at the bottom of the page, for available columns.
I would also recommend to post questions related to configuration and performance/reports capabilities on the Genesys Cloud Community forum. The developer forum is for questions related to API & SDKs.
Regards,
system | 2021-07-16 13:38:14 UTC | #3
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This post was migrated from the old Developer Forum.
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