Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  OKTA SCIM into field sync with Genesys Cloud

    Posted 09-27-2023 18:16
    No replies, thread closed.

    Hello,

    In OKTA SCIM attribute under (primaryPhone) use our AD (Telephone number)

    There a way to change the input field to the "ext" field instead of "Work Phone"

    Thanks,


    #Integrations

    ------------------------------
    Phi Nguyen
    Shield Healthcare
    ------------------------------


  • 2.  RE: OKTA SCIM into field sync with Genesys Cloud

    Posted 09-27-2023 21:56
    No replies, thread closed.

    You can use the Other Phone field to map the extension without using the e.164 format.  See this resource under Extensions:  Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management) - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: OKTA SCIM into field sync with Genesys Cloud

    Posted 09-28-2023 09:12
    Edited by Phi Nguyen 09-28-2023 09:12
    No replies, thread closed.

    That's for Azure? will this work the same way in OKTA?



    ------------------------------
    Phi Nguyen
    Shield Healthcare
    ------------------------------

    Original Message


  • 4.  RE: OKTA SCIM into field sync with Genesys Cloud

    Posted 09-28-2023 11:50
    No replies, thread closed.

    Yes, works similar with Okta.  Configure Okta for Genesys Cloud SCIM (Identity Management) - Genesys Cloud Resource Center (mypurecloud.com)

    One thing with Okta, if you are deleting or adding users, make sure you add the user before assigning group and make sure you remove group membership before deleting user.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: OKTA SCIM into field sync with Genesys Cloud

    Posted 09-28-2023 15:08
    No replies, thread closed.

    Robert,

    Looks like only "ScimPhoneNumberType"  Allowable values are: work, work2, work3, work4, home, mobile, other, microsoftteams, zoomphone, eightbyeight

    Doesn't look like it works the same as the azure method?



    ------------------------------
    Phi Nguyen
    Shield Healthcare
    ------------------------------

    Original Message


Related Content