Hi Community,
On 22 February, 2023 Genesys Cloud announced the replacement of the old "Customer Journey Tab" view in favour of an enhanced view which is available immediately. The old view will become End of Life on 26 April, 2023. Please see the following Deprecation notice for further details. Also please find this link to the original Community Forum post related to the upcoming change to the "Customer Journey Tab" view.
If your org has not already taken the steps outlined in the original forum post to opt-in to the required permission External Contacts > Session > View for the relevant roles, please do so at your earliest convenience.
In the event that your org does not make the change ahead of the End of Life, the old view will no longer work and the new view will not be visible to the roles. The user will be presented with the following error message, the user will have to request an Admin or Supervisor to add the permission to the relevant role in order to see the updated view.
#Omni-ChannelDesktop/UserInterface
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Shane Lawless
Genesys - Employees
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