UPDATE 07/04/23: The End of Life is approaching for the the old "Customer Journey Tab" view, EOL is 26th of April, 2023. If your org has not already taken the steps outlined below to opt-in to the required permission External Contacts > Session > View for the relevant roles, please do so at your earliest convenience.
In the event that your org does not make the change ahead of the End of Life, the new view will not be visible to the roles. The user will be presented with the following error message, the user will have to request an Admin or Supervisor to add the permission to the relevant role in order to see the updated view.
UPDATE 22/02/23: The End of Life for the legacy customer journey tab view is the 26th April, 2023. Please add the permission as mentioned in the article below ahead of this date.
Hi Community,
As part of the communication of the release of Single Customer View in September 2022 we advised of the available enhancements to Predictive Engagement users of the Customer Journey Tab view. The phase 1 release document is attached.
#Omni-ChannelDesktop/UserInterface#feature#Omni-ChannelDesktop/UserInterface#PredictiveEngagement#Omni-ChannelDesktop/UserInterface#CustomerJourney#Omni-ChannelDesktop/UserInterface
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Shane Lawless
Genesys - Employees
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