Genesys Cloud - Main

hello,

how could we collect data entered by an agent in fields on a script on a table via api or data table or other? 

Thanks 

#ArchitectureandDesign
#Implementation
#PlatformAdministration
#Reporting/Analytics
#Routing(ACD/IVR)

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Rihab BEN MALEK
Teleperformance France SA
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hello,

how could we collect data entered by an agent in fields on a script on a table via api or data table or other? 

Thanks 

Hi Rihab,

as mentioned, you can write script variables simply to the participant data by declaring them as output variables. You can collect participant data via api. It is the most flexible way. (GET /api/v2/conversations/${input.conversionID}). But you have to keep in mind to check, that there are more than one participants in each call and to get the vairables from the participant data you will have to know, which participant holds the data. Is it always the same (for example the last one) = fine. If not, it gets complicated.

You can write data to data tables with POST /api/v2/flows/datatables/${input.dataTableID}/rows. Depending on how often these actions are needed you have to keep in mind, that data tables are limited to 5000 rows.

If you are in an outbound capaign you can just add the needed variables to the contact list fields and by activating "outbound" in the script properties use read and write actions provided by the script.

I hope that helps
Best regards
Christoph

hello,

how could we collect data entered by an agent in fields on a script on a table via api or data table or other? 

Thanks 

Hello,

thank you for your help.

to be honest I'm new to genesys cloud. 

how could I collect participant data via api, is it by creating actions on the script or through actions under integrations ?

Thanks

Hi Rihab,

as mentioned, you can write script variables simply to the participant data by declaring them as output variables. You can collect participant data via api. It is the most flexible way. (GET /api/v2/conversations/${input.conversionID}). But you have to keep in mind to check, that there are more than one participants in each call and to get the vairables from the participant data you will have to know, which participant holds the data. Is it always the same (for example the last one) = fine. If not, it gets complicated.

You can write data to data tables with POST /api/v2/flows/datatables/${input.dataTableID}/rows. Depending on how often these actions are needed you have to keep in mind, that data tables are limited to 5000 rows.

If you are in an outbound capaign you can just add the needed variables to the contact list fields and by activating "outbound" in the script properties use read and write actions provided by the script.

I hope that helps
Best regards
Christoph

hello,

how could we collect data entered by an agent in fields on a script on a table via api or data table or other? 

Thanks 

Hello,

thank you for your help.

to be honest I'm new to genesys cloud. 

how could I collect participant data via api, is it by creating actions on the script or through actions under integrations ?

Thanks

Hi Rihab,

as mentioned, you can write script variables simply to the participant data by declaring them as output variables. You can collect participant data via api. It is the most flexible way. (GET /api/v2/conversations/${input.conversionID}). But you have to keep in mind to check, that there are more than one participants in each call and to get the vairables from the participant data you will have to know, which participant holds the data. Is it always the same (for example the last one) = fine. If not, it gets complicated.

You can write data to data tables with POST /api/v2/flows/datatables/${input.dataTableID}/rows. Depending on how often these actions are needed you have to keep in mind, that data tables are limited to 5000 rows.

If you are in an outbound capaign you can just add the needed variables to the contact list fields and by activating "outbound" in the script properties use read and write actions provided by the script.

I hope that helps
Best regards
Christoph

hello,

how could we collect data entered by an agent in fields on a script on a table via api or data table or other? 

Thanks