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Once an email interaction/conversation ID # is found (via external sort), when going back to Performance - Interactions, is there any way to submit that specific interaction/conversation ID and see the entire email (rather than having to sort thru the Interactions list again.

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  • 1.  Once an email interaction/conversation ID # is found (via external sort), when going back to Performance - Interactions, is there any way to submit that specific interaction/conversation ID and see the entire email (rather than having to sort thru the Interactions list again.

    Posted 02-13-2022 16:28
    No replies, thread closed.
    Once an email interaction/conversation ID # is found (via external sort), when going back to Performance - Interactions, is there any way to submit/drill down to that specific interaction/conversation ID?  (Need is to see entire email.)

    Specifically, when will Genesys capacity increase? 

    Thank you!
    #Reporting/Analytics

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    Beth O'Laughlin
    Cox Automotive Corporate Services, LLC
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  • 2.  RE: Once an email interaction/conversation ID # is found (via external sort), when going back to Performance - Interactions, is there any way to submit that specific interaction/conversation ID and see the entire email (rather than having to sort thru the Interactions list again.

    Posted 02-13-2022 16:34
    No replies, thread closed.
    Hi,
    You can use URL https://apps.{put here your environment}/directory/#/engage/admin/interactions/{put here conversationId}
    Just replace highlighted text.

    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------



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