Genesys Cloud - Main

 View Only

Sign Up

One Contact associated to multiple Accounts

  Thread closed by the administrator, not accepting new replies.
  • 1.  One Contact associated to multiple Accounts

    Posted 07-28-2020 18:50
    No replies, thread closed.
    We are utilizing External Contacts and we have a business rule that allows a Contact to be associated to multiple Accounts. In the user interface once a Contact is associated to an Account it will not allow me to select the same contact in a different Account.

    Let me know if anyone has run into this and has a work around.
    #ArchitectureandDesign

    ------------------------------
    Greg Barrett
    Outdoor Network, LLC
    ------------------------------