Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Open Message Integration

    Posted 07-10-2022 07:59
    No replies, thread closed.
    Team,

    We are trying to integrate the SMS with Bandwith Provider but Inbound&Outbound SMS not working.

    Anyone did try this integration, and let us know any procedure for integration.

    API used:/api/v2/conversations/messages/agentless.

    Payload:
    {
  "conversationId": "074609c0-e55e-45c6-a8e4-b8e3b5dabf9d",
  "useExistingActiveConversation": false,
  "selfUri": "/api/v2/conversations/messages/074609c0-e55e-45c6-a8e4-b8e3b5dabf9d/messages/166746da35c27067b7f16eac36991435",
  "messengerType": "open",
  "fromAddress": "3c8101a5-088c-4ebe-9cd1-c475a5a1a7ea",
  "textBody": "Hello this is raghava",
  "id": "166746da35c27067b7f16eac36991435",
  "toAddress": "+19084058937",
  "timestamp": "2022-07-10T11:56:18.747Z"


    #DigitalChannels
    #Integrations

    ------------------------------
    Raghavapvds
    ------------------------------


  • 2.  RE: Open Message Integration

    Posted 07-10-2022 20:05
    No replies, thread closed.
    Not sure what you are expecting.  Genesys is not supporting third-party SMS brokers at this time.  There is one that was developed already for a single customer, but that is not generally available.  Maybe later in the year.  That API call only works with the Genesys Cloud SMS and you have to send through one of the numbers in your SMS inventory and the type has to be SMS or MMS.

    Correct me if I am wrong here.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Open Message Integration

    Posted 07-11-2022 04:10
    No replies, thread closed.
    Hi Robert,

    let me explain what I am looking for?

    We have a Bandwidth SMS DID which we are trying to integrate with Genesys for SMS capability.
    Please let me know the procedure for that?

    ------------------------------
    Raghavapvds
    ------------------------------

    Original Message


  • 4.  RE: Open Message Integration

    Posted 07-11-2022 14:15
    No replies, thread closed.
    As Robert said in his post, Genesys does not yet allow you to use a 3rd party for SMS.  SMS functionality must be handled exclusively by Genesys today by buying or porting your SMS number over to Genesys so that Genesys controls the number.

    Alternatively you can use our Open Messaging API to create a proxy between Genesys and Bandwidth, but you would have to write and host the code for that proxy somewhere like AWS, Azure, etc.

    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------

    Original Message


  • 5.  RE: Open Message Integration

    Posted 07-11-2022 14:25
    No replies, thread closed.
    So, no that will not work.  Here is what you would have to do:
    1. Port that number over to Genesys Cloud Voice
    2. SMS enable that number through provisioning
    3. Use the API to send out through that number

    Until we get BYOB (Broker, not Beer), we are stuck with using GC Voice SMS Broker.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 6.  RE: Open Message Integration

    Posted 07-11-2022 14:48
    No replies, thread closed.
    HI Robert,

    we did the same setup another way like ported Genesys DID to Bandwidth and used open messaging using the below API.

    API used:/api/v2/conversations/messages/agentless in BandWidht side for inbound
    and 
    Used https://messaging.bandwidth.com/api/v2/users/5008400/messages in Genesys for Outbound.

    will this works?

    ------------------------------
    Raghavapvds
    ------------------------------

    Original Message


  • 7.  RE: Open Message Integration

    Posted 07-11-2022 15:28
    No replies, thread closed.
    Like Jim said, yes this will work, but I think you still have to host the server code to actually call Bandwidth as Genesys does not have that built for the outbound.  BYOB will do that as it is released and what you are describing is part of that feature set that is coming.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content