Genesys Cloud - UI New Features

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  • 1.  Operational Console

    Posted 03-09-2026 10:19

    Hi team,

    Recent updates to the Genesys Cloud Operational Console UI have greatly facilitated the presentation of volumes and percentages to clients in technical business meetings, allowing them to prioritize solutions based on key performance indicators.

    I invite everyone to take a look on it.



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    Marcos Faria
    Senior Technical Account Manager
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  • 2.  RE: Operational Console

    Posted 03-09-2026 10:33
    Edited by Brian Jones 03-09-2026 10:33

    Thanks @Marcos Faria - The Grouping & Relative Time features are helpful. Question though; why hasn't the option to search/filter by Conversation ID or Flow ID been added? As nice as it is to have all operational events listed, it can prove overwhelming at first glance (even with the grouping).



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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    Original Message


  • 3.  RE: Operational Console

    Posted 03-12-2026 11:08

    That might be a good idea to add. It would make searching easier.



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    Marcos Faria
    Senior Technical Account Manager
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    Original Message


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