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  • 1.  Options to complete your voicemail greeting recording

    Posted 10-22-2018 05:55
    No replies, thread closed.

    When the customer leave the voicemail greetings, they will be getting below options to complete voicemail greeting recording. Is there any way to suppress those options or change language to Dutch / French

    • To save your recording, say "Save prompt" or press 1.
    • To listen to your recording, say "Review" or press 2.
    • To record again, say "Rerecord" or press 3.
    • To leave the menu without saving your recording, say "Cancel" or press 4. 


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    Santhosh Koroth
    Cognizant Technology Solutions
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  • 2.  RE: Options to complete your voicemail greeting recording

    Posted 10-22-2018 06:40
    Edited by Craig Stevenson 10-22-2018 06:40
    No replies, thread closed.
    Hi Santhosh,

    Not sure about suppressing the messages as I haven't seen an option for that, but I think the user can change the language under preferences on their profile:

    Change browser app settings - PureCloud Resource Center
    PureCloud Resource Center remove preview
    Change browser app settings - PureCloud Resource Center
    To change your password: From Preferences, click the Password tab. To reset your password, complete the three fields. As you type the new password, PureCloud prompts you with suggested changes to meet the requirements. The default password requirements are as follows: The minimum length is eight characters.
    View this on PureCloud Resource Center >






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    Craig Stevenson
    https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

    QPC UK
    https://www.linkedin.com/company/qpc/
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    Original Message


  • 3.  RE: Options to complete your voicemail greeting recording

    Posted 10-22-2018 09:40
    No replies, thread closed.

    Thank you for the update I will check and let you know the result.

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    Santhosh Koroth
    Cognizant Technology Solutions
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    Original Message


  • 4.  RE: Options to complete your voicemail greeting recording

    Posted 10-22-2018 12:00
    No replies, thread closed.
    Changing the user's settings won't affect what's played to the caller.

    Is there any way to suppress those optionsNo
    or change language to Dutch No, not until Dutch supports TTS/ASR, watch https://help.mypurecloud.com/articles/purecloud-supported-languages/.  This is in progress.

    / French Yes.  Add fr-CA as a supported language of the flow.  Add a task that uses the Set Language action to set the call's language to fr-CA.  Then transfer to another task with the transfer to voicemail action in it (this is necessary b/c of the warning that change a call's language doesn't take affect until the current task ends). https://help.mypurecloud.com/articles/add-set-language-action-task/



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    Melissa Bailey
    Genesys - Employees
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    Original Message


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