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  • 1.  Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted 07-27-2026 07:05
      |   view attached

    Hello Team,

    I redeemed 1000 Orchestrators points for the Genesys Cloud Learning Subscription reward on [date].

    My redeemable points decreased from approximately 1090 to 90, indicating the redemption was processed, but I have not yet received:

    • Learning Subscription activation
    • Certification exam voucher

    My Orchestrators ranking currently shows:

    • Lifetime Points: 1090
    • Redeemable Points: 90

    Could you please check the redemption status and advise when the subscription and voucher will be available?


    #Certification
    #GenesysCloud
    #Training

    ------------------------------
    Hukam Singh
    Genesys Cloud Engineer
    ------------------------------


  • 2.  RE: Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted 07-27-2026 08:13

    Hi @Hukam Singh,

    The same happened to me a while ago.

    What I did is send an e-mail to: education@genesys.com and they solve my problem really quickly.

    Hope it helps you to solve your issue.



    ------------------------------
    Diego Halter
    ------------------------------



  • 3.  RE: Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted 07-30-2026 06:12

    Thanks @Diego Halter,

    sorry for replying late but it worked as you have mentioned 



    ------------------------------
    Hukam Singh
    Genesys Cloud Engineer
    ------------------------------

    Original Message


  • 4.  RE: Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted 28 days ago

    Hi @Diego Halter,

    Thank you for sharing the information.

    As an update, I spoke with education@genesys.com, and they confirmed that the Orchestrator portal is managed by the Genesys Orchestration team. They do not have visibility into or access to update completions on that platform.

    Additionally, I contacted GenesysOrchestrators@genesys.com, and they advised that any review or assistance related to the Orchestrator portal should be handled directly by their team.

    They also confirmed that Learning Subscriptions and exam vouchers redeemed through the Advocacy Rewards Store are fulfilled manually. Processing may take a few days from the date of redemption, depending on the team's current workload and request volume. Once the request has been processed, an email will be sent with instructions on how to access the subscription or exam voucher.



    ------------------------------
    Akhil Akhil
    ------------------------------

    Original Message


  • 5.  RE: Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted 27 days ago

    I Akhil, i also got the same response from the education team but i also emailed the orchestration team, still waiting from a lot of days to get a reply from them in order to get some info.

    Looks like a big queue before our turn comes :)




    ------------------------------
    Piyush Banka
    ------------------------------

    Original Message


  • 6.  RE: Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted 26 days ago
    Hi @Piyush Banka
    I have got mine today after 2 working business days. 
    Good luck with yours, and hopefully you receive it soon.


    ------------------------------
    Akhil
    ------------------------------

    Original Message


  • 7.  RE: Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted 08-12-2026 15:18

    Hi @Hukam Singh

    I had a quick question regarding the Genesys Cloud Learning Subscription reward (1000 Orchestrators points).

    Could you please clarify what is included with this reward?

    • What type of Learning Subscription do we receive?
    • Does it include certification exam voucher(s)?
    • If yes, how many vouchers are provided?
    • Are the vouchers valid for all Genesys Cloud certifications, or only specific certification exams?

    Just looking for some clarification on the benefits included with the redemption.

    Thanks!

    Akhil



    ------------------------------
    Akhil Akhil
    ------------------------------



  • 8.  RE: Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted 08-13-2026 10:56

    Hi Akhil,

    Thanks for reaching out.

    The Genesys Cloud Learning Subscription reward (1000 Orchestrators points) provides access to Genesys Cloud learning content and training materials. For example, you get access to learning paths, eBooks, and instructor-led or online courses for topics such as Architect, WEM, Outbound, Speech Analytics, and other Genesys Cloud modules.

    Once you complete the required training for a certification track, you may become eligible to receive a certification exam voucher for that specific exam. Based on my understanding, the subscription includes vouchers for the certification exams that are covered under the learning subscription program



    ------------------------------
    Thanks & Regards
    Hukam Singh
    ------------------------------

    Original Message


  • 9.  RE: Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted 08-13-2026 19:37

    Hi @Hukam Singh.

    Many thanks for providing this information.



    ------------------------------
    Akhil Akhil
    ------------------------------

    Original Message


  • 10.  RE: Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted 28 days ago

    You are welcome @Akhil Akhil



    ------------------------------
    Thanks & Regards
    Hukam Singh
    ------------------------------

    Original Message


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