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Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

  • 1.  Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted yesterday
      |   view attached

    Hello Team,

    I redeemed 1000 Orchestrators points for the Genesys Cloud Learning Subscription reward on [date].

    My redeemable points decreased from approximately 1090 to 90, indicating the redemption was processed, but I have not yet received:

    • Learning Subscription activation
    • Certification exam voucher

    My Orchestrators ranking currently shows:

    • Lifetime Points: 1090
    • Redeemable Points: 90

    Could you please check the redemption status and advise when the subscription and voucher will be available?


    #Certification
    #GenesysCloud
    #Training

    ------------------------------
    Hukam Singh
    Genesys Cloud Engineer
    ------------------------------


  • 2.  RE: Orchestrators Learning Subscription Redemption – 1000 Points Deducted but No Subscription/Voucher Received

    Posted yesterday

    Hi @Hukam Singh,

    The same happened to me a while ago.

    What I did is send an e-mail to: education@genesys.com and they solve my problem really quickly.

    Hope it helps you to solve your issue.



    ------------------------------
    Diego Halter
    ------------------------------



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