Genesys Cloud - Main

I've written and re-written this post a few times, but my question is basically this: How would I configure an outbound campaign to space its dial attempts by X amount of time?

From what I can tell, there's not a simple option anywhere that lets you specify that attempts should be made every 30 minutes or 1 hour or any other cadence. I know you could come up with something using campaign rules, but this seems needlessly complex, and my understanding is that other contact center platforms do include simplified options for this kind of thing.

One of the actions you can take on a call rule is to schedule a callback, but then this creates a literal callback instead of another call via the campaign. I also considered having our dev team perform logic on their side of things and then add customers to the contact list at the specified cadence, but again, this seems like overkill.

Anyway, have any of you run into this issue? What are you doing to address it?

Hello Samuel,

I would recommend taking a look at the Configure an attempt controls entry article in the Resource Center. You should be able to set up a Minutes Between Attempts timer.

Thanks, Jason. It was there all along! Maybe I need glasses after all.