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  • 1.  Outbound Call from dial pad

    Posted 03-04-2024 06:31
    No replies, thread closed.

    Hey everyone,

    I'm having some trouble with making outbound calls as an agent. Every time I enter an external phone number on the dial pad and hit the call button, the call fails, and I'm presented with this error message. Any suggestions on how to resolve this? Thanks in advance!


    #Outbound

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    Salman Nasir
    Interact CX LLC
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  • 2.  RE: Outbound Call from dial pad

    Posted 03-08-2024 22:39
    No replies, thread closed.

    Looks like your Dial plan does not have and entry for that number.  Best is to use the simulator in the site to see if the dial plan can accept the numbers.  I know that sometimes 10-digit dialing is not set correctly, only 11-digit for US.  Run the call simulator and see if you get a route and trunk selection. Test destination phone numbers with the call simulator - Genesys Cloud Resource Center (mypurecloud.com)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Outbound Call from dial pad
    Best Answer

    Posted 03-11-2024 10:10
    No replies, thread closed.

    Hi Salman,

    The extension user is in a Site configuration.

    When you start an external number, the NumberPlan is consulting... You need to match the number with the number plan.

    Read the documentation below and the information "Number Plans" You have the response on how to configure and resolve your problem.

    https://help.mypurecloud.com/articles/about-sites/

    Number plans

    Genesys Cloud automatically provides default number plans; however, you can create a custom number plan.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


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