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  • 1.  Outbound Call Metrics

    Posted 04-05-2023 18:04
    No replies, thread closed.

    Hello, I am fairly new to Genesys / Purecloud.  Is there a report that will show me Outbound Average Talk Time only? 


    #Outbound

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    Lynn Webb
    Elanco Animal Health Incorporated
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  • 2.  RE: Outbound Call Metrics

    Posted 04-24-2023 16:11
    No replies, thread closed.

    If you are talking about campaigns, the Campaign Performance can show that. If you are talking about queues, you can show the average talk and filter for only outbound calls.  For agents, you can do the same with the outbound filter.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Outbound Call Metrics

    Posted 04-25-2023 18:13
    No replies, thread closed.

    Thank you for your help! 



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    Lynn Webb
    Elanco Animal Health Incorporated
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    Original Message


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