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  • 1.  Outbound calls rules : can we execute a script/call a URL on no answer ?

    Posted 12-16-2019 10:08
    No replies, thread closed.
    Hi,

      In the call rules defined for an outbound campaign, there is a finite list of actions that can be executed on some conditions. In my case, I would like to send an SMS on no answer or execute another action by calling a URL but I have not seen any way to do so. Has anyone an idea on how to proceed with this ?

      Bastien
    #Outbound

    ------------------------------
    Bastien PUYGRANIER
    Orange Business Services S.A.
    ------------------------------


  • 2.  RE: Outbound calls rules : can we execute a script/call a URL on no answer ?

    Posted 12-17-2019 01:41
    No replies, thread closed.
    Sending agentless SMS is in beta and to he released soon.  Once that is out, you can create a data action to send the SMS.  Getting it to work on no answer should work in an outbound campaign, but on disconnect might be trickier.   I saw something similar come through about a week ago that might help.


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Outbound calls rules : can we execute a script/call a URL on no answer ?

    Posted 12-17-2019 02:11
    No replies, thread closed.
    Thank you Robert. I think the only way to overcome that is to analyse the calling list once the campaign has finished and take appropriate action for all calls that have not been answered but this is not as good as an immediate action on no answer.​ I will wait for a future update.

    ------------------------------
    Bastien PUYGRANIER
    Orange Business Services S.A.
    ------------------------------

    Original Message


  • 4.  RE: Outbound calls rules : can we execute a script/call a URL on no answer ?
    Best Answer

    Posted 12-17-2019 02:22
    No replies, thread closed.
    I like setting a contact  column to something on the wrap-up rule that is checked by the pre-call rule.  That automates what you would have to do manually.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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