Genesys Cloud - Main

Hi Team,

I have strange issue on the SIP trunk, the media setting for DTMF Method  is RTP Events, whenever i made inbound calls i was able to key in any digit and the IVR will be able to detect all digits.
but If i i use the trunk for outbound campaign the DTMF not detected if i receive the call in my cellphone and i start key in the DTMF on my cell phone IVR will not be able to detect the DTMF digits.

I changed the Trunk media setting 

DTMF Method to In-band Audio the issue was resolved but it break other IVR application integration so management asked to keep the DTMF Method to RTP Events.

Did anyone face this issue before and is there way to make the outbound DTMF work the DTMF Method is RTP Events??

Thank you.