Thank you Parthiban,
I have got this setup, but how can the agent select a wrap code without dialing the call?
My agents aren't able to access the wrap up panel without having dialed - is this a setting I can change?
Thanks very much,
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Isabella Clutterham
Automation Solution Analyst & Developer
Beyond Bank Australia
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Original Message:
Sent: 11-17-2025 01:00
From: Parthiban Thangarajan
Subject: Outbound Campaign - Wrap call if no dial attempt required
Hi,
We suggest you to try creating a wrap up code "NO_CALL_NEEDED" and try to map it with the action 'Contact Uncallable". This classification persists across multiple runs of a campaign and across campaigns using the same contact list. This way you can make sure contact is not called.
You can read more about it here Wrap Code Mapping
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Parthiban Thangarajan
Principal Full Stack Developer
Original Message:
Sent: 11-16-2025 21:26
From: Isabella Clutterham
Subject: Outbound Campaign - Wrap call if no dial attempt required
Hi all,
I am currently in the process of setting up my first outbound campaign (preview mode) and have a few questions.
The agents will be presented with a call and will copy/paste member number into our CRM to review before dialing.
It's possible that the agent will identify through looking at the CRM that an outbound call is not required - this might be various reasons (member has spoken to us recently, joint owner has called, etc).
If the agent identifies that no call is required - how can they wrap the record so that a call is not placed to the member and the contact is appropriately removed from the list (I am using Wrap Code Mappings).
Many thanks in advance,
Isabella
#Outbound
#OutboundCalling
#OutboundCampaign
#Uncategorized
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Isabella Clutterham
Automation Solution Analyst & Developer
Beyond Bank Australia
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