Genesys Cloud - Main

Hi, we're currently experiencing the following issue within the Genesys Cloud platform. My question is, are these expected behaviours or are we seeing a fault here?

1. Our performance dashboard within the Outbound Campaigns section will reset back to zero whenever the campaigns are paused, either through Scheduled pauses for Breaks/Lunch or when manually paused if we need to stop the whole campaign Ad-hoc

2. RPC Success%, RPC Count, RPC Success Count within the Campaign Performance tab all reset back to zero on the day whenever the campaigns are paused, either through Scheduled pauses for Breaks/Lunch or when manually paused if we need to stop the whole campaign Ad-hoc.

Hello Gerry, 

The behaviors you're describing are not expected and it looks like a potential issue. 

1. The performance dashboard within the outbound campaigns section should not reset to zero when campaigns are paused, whether through scheduled pauses or manual pauses.
2. The RPC success%, RPC Count, and RPC Success Count metrics within the Campaign Performance tab should maintain their values even when campaigns are paused. These are cumulative metrics that should persist throughout the day regardless of campaign status changes. 

I highly recommend opening a support case to get this looked at and reported. 

Cheers, 

Hi, we're currently experiencing the following issue within the Genesys Cloud platform. My question is, are these expected behaviours or are we seeing a fault here?

1. Our performance dashboard within the Outbound Campaigns section will reset back to zero whenever the campaigns are paused, either through Scheduled pauses for Breaks/Lunch or when manually paused if we need to stop the whole campaign Ad-hoc

2. RPC Success%, RPC Count, RPC Success Count within the Campaign Performance tab all reset back to zero on the day whenever the campaigns are paused, either through Scheduled pauses for Breaks/Lunch or when manually paused if we need to stop the whole campaign Ad-hoc.