Genesys Cloud CX

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  • 1.  Outbound Campaigns - New System-Generated Columns Coming Soon

    GENESYS
    Posted 08-11-2022 14:01
    Edited by Jody Nabuurs 08-17-2022 10:17

    Hello,

    In September, we will be releasing Outbound Email Campaigns in Genesys Cloud.

    With the release of this feature, we will be adding three new system-generated columns to the contact list export for each email address provided per contact. These will be named as follows:

    EmailLastAttempt-[Email Column]
    EmailLastResult-[Email Column]
    ContactableByEmail-[Email Column]

    These new columns will be positioned at the end of the contact list export.

    These new columns will only appear on the export if you selected an Email Column when importing your contact list.

    As of now, we are targeting the third week of September for these new columns, but that is subject to change.

    Thank you!


    #DigitalChannels
    #Outbound

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    Jody Nabuurs
    Genesys - Employees
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  • 2.  RE: Outbound Campaigns - New System-Generated Columns Coming Soon

    GENESYS
    Posted 09-02-2022 17:06
    Thanks, Jody!

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
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