Original Message:
Sent: 10-10-2023 10:44
From: Eric Berkshire
Subject: Outbound | Contact list |contacts to be dialed on particular time
I second Paul's approach. That seems like the simplest, most reliable way of doing it. Create separate lists and campaigns. Then schedule the campaigns appropriately.
The campaign will attempt to run through the list whenever the campaign is started. If the campaign is started before the zone is open, it will mark all leads as "ININ-OUTBOUND-NOT-CALLABLE-TIME". If you're using the "reschedule Time Zone Skipped Contacts feature, then those leads will be rescheduled for when the zone opens. If you're not, you'll need to recycle the campaign before they are attempted again.
The fact that you're saying that all records are dialed makes me wonder what your Callable window for mapped contacts and Callable window for unmapped contacts are set to:
Be sure that you don't have the Automatic Time Zone Mapping enabled on your contact list if you're planning on supplying the zones manually:
Eric
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Eric Berkshire
New American Funding, LLC
Original Message:
Sent: 10-09-2023 17:16
From: Paul Simpson
Subject: Outbound | Contact list |contacts to be dialed on particular time
To be honest, if it were me I would create two separate campaigns one that runs all day and one that only runs during the time slot you require.
HTH
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 10-09-2023 07:15
From: Saravanan D
Subject: Outbound | Contact list |contacts to be dialed on particular time
Hi @Robert Wakefield-Carl, Thanks for your response,
we have enabled Contactable Time sets for campaign and we could see entire records in the contact list were dialed at particular time only. we need only few records to be dialed at particular time.
For Example :
we have configured contactable time sets between 1.45 to 2.00 pm for time zone Asia/Kolkata.
We created one contact list with 100 contacts(60 without timezone and 40 with timezone).
Then we have mapped contactable time set and contact list in campaign and turned ON at 1.00 PM. all the 100 calls are skipped with wrapupcode ("ININ-OUTBOUND-NOT-CALLABLE-TIME"). after 1.45PM all the records started to dial.
We require only 40 records to be dialed at (1.45PM to 2PM). other records has to be dialed whenever agents available or campaign turned ON.
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Saravanan D
Individual Only Contact Account
Original Message:
Sent: 10-06-2023 22:13
From: Robert Wakefield-Carl
Subject: Outbound | Contact list |contacts to be dialed on particular time
The best would be a Callable Time Set and using one of the time zones that you normally wouldn't use like Antartica. https://help.mypurecloud.com/articles/callable-times-page/
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 10-03-2023 01:24
From: Saravanan D
Subject: Outbound | Contact list |contacts to be dialed on particular time
Hi Team,
We are using Outbound Preview dialing mode, while uploading the contact list we want only some of the contacts to be dialed on particular time. is it possible?
for Example :
out of 50 uploaded contacts we want to dial only 10 contacts between 11am to 12pm (particular time).
#Outbound
#PlatformAdministration
#Routing(ACD/IVR)
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Saravanan D
Individual Only Contact Account
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