Hi @Eric Berkshire
"reschedule Time Zone Skipped Contacts feature" where is this feature located please? I cant seem to find it.
I also have a similar query to the Saravanan. as I want the option to schedule the campaign to be turned on or dialed only at the specific time of the day.
having to manually turn on or recycle the campaign at a particular time is a very old school and tedious task.
Thanks
Adam
------------------------------
Adam Kim
Australian Unity Group Services Pty Ltd
------------------------------
Original Message:
Sent: 10-10-2023 10:44
From: Eric Berkshire
Subject: Outbound | Contact list |contacts to be dialed on particular time
I second Paul's approach. That seems like the simplest, most reliable way of doing it. Create separate lists and campaigns. Then schedule the campaigns appropriately.
The campaign will attempt to run through the list whenever the campaign is started. If the campaign is started before the zone is open, it will mark all leads as "ININ-OUTBOUND-NOT-CALLABLE-TIME". If you're using the "reschedule Time Zone Skipped Contacts feature, then those leads will be rescheduled for when the zone opens. If you're not, you'll need to recycle the campaign before they are attempted again.
The fact that you're saying that all records are dialed makes me wonder what your Callable window for mapped contacts and Callable window for unmapped contacts are set to:
Be sure that you don't have the Automatic Time Zone Mapping enabled on your contact list if you're planning on supplying the zones manually:
Eric
------------------------------
Eric Berkshire
New American Funding, LLC
------------------------------
Original Message:
Sent: 10-09-2023 17:16
From: Paul Simpson
Subject: Outbound | Contact list |contacts to be dialed on particular time
To be honest, if it were me I would create two separate campaigns one that runs all day and one that only runs during the time slot you require.
HTH
------------------------------
Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 10-09-2023 07:15
From: Saravanan D
Subject: Outbound | Contact list |contacts to be dialed on particular time
Hi @Robert Wakefield-Carl, Thanks for your response,
we have enabled Contactable Time sets for campaign and we could see entire records in the contact list were dialed at particular time only. we need only few records to be dialed at particular time.
For Example :
we have configured contactable time sets between 1.45 to 2.00 pm for time zone Asia/Kolkata.
We created one contact list with 100 contacts(60 without timezone and 40 with timezone).
Then we have mapped contactable time set and contact list in campaign and turned ON at 1.00 PM. all the 100 calls are skipped with wrapupcode ("ININ-OUTBOUND-NOT-CALLABLE-TIME"). after 1.45PM all the records started to dial.
We require only 40 records to be dialed at (1.45PM to 2PM). other records has to be dialed whenever agents available or campaign turned ON.
------------------------------
Saravanan D
Individual Only Contact Account
Original Message:
Sent: 10-06-2023 22:13
From: Robert Wakefield-Carl
Subject: Outbound | Contact list |contacts to be dialed on particular time
The best would be a Callable Time Set and using one of the time zones that you normally wouldn't use like Antartica. https://help.mypurecloud.com/articles/callable-times-page/
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com