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  • 1.  Outbound Dialer Campaign Schedules - Mandatory?

    Posted 07-08-2024 19:14
    No replies, thread closed.

    Hi All,

    When transitioning from Pure Connect to Genesys Cloud, we were told scheduling outbound campaigns is mandatory - - so we currently have 70 outbound campaigns scheduled daily (an inconvenience....and also a risk to SVL as we're not always available to shut immediately).  Do we know if this is on the roadmap to change?  


    #Outbound

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    Michael Nahass
    Shield Healthcare
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  • 2.  RE: Outbound Dialer Campaign Schedules - Mandatory?
    Best Answer

    Posted 07-09-2024 01:15
    No replies, thread closed.

    Well, sorry to be the bearer of bad news, but the current scheduling of campaigns is a pain to say the best.  There is a new update coming soon and in beta now that allows for copying of schedules and applying schedules to multiple campaigns.  Before that releases, it is easier to create a workflow that stops and starts campaigns and then initiating the workflow with a timed batch command.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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