Yes, I fear the only way is to use a toggle of the campaign through a notification web service that is monitoring the queue. Essentially, use the notifications API to look for a disconnect in the queue and if there are 2 or more agents available, kick on the campaign. Keep checking until the availability is less than 2 and shut if off.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 07-27-2022 23:04
From: Melinda Roberts
Subject: Outbound Dialler Settings - Minimum Agents in Idle before dialling
Thanks for the reply
I did try a pre-call rule but it didn't work effectively but I haven't tried limiting the lines, I will try that avenue, hopefully I will have some success
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Melinda Roberts
Latrobe Health Services
Original Message:
Sent: 07-27-2022 22:23
From: Robert Wakefield-Carl
Subject: Outbound Dialler Settings - Minimum Agents in Idle before dialling
You could use a precall rule to check the queue for agent availability and skip if there are not 2 available and idle. You would probably want to limit lines to use at a very small number so it does not blow through all your contacts. Other option is a web service that checks for the availability and toggles campaign on and off depending on value using the API.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-13-2022 02:12
From: Melinda Roberts
Subject: Outbound Dialler Settings - Minimum Agents in Idle before dialling
I have been searching high and low for an answer to this with no success, hopefully someone in the brain's trust can assist.
I am trying to configure our outbound dialler campaigns so that the dialler doesn't kick in until there are two agents in Idle
Our agents take inbound and outbound calls and we require at least one agent available for inbound
I have tried rules with no success (but that could be because I didn't do it right!)
Has anyone had any success with a fix for this one?
#Outbound
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Melinda Roberts
Latrobe Health Services
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