Genesys Cloud - Main

Hello,

I was searching for an article but couldn't find any , so maybe someone can help me.

I was searching for an article that describes what happens if an agent skips the outbound preview call, this is routed to another agent or it's closed.

Thanks,

Sandor

#Outbound

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Sandor Berei-Ozsvath
NA
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Hello Sandor, 

I think this is the closest thing we have to what you are looking for. A skipped preview call does not go back into the queue for another agent to pick up.

https://help.mypurecloud.com/articles/preview-outbound-dialing-campaigns/#:~:text=A%20skipped%20interaction%20does%20not%20go%20back%20in%20queue%20for%20another%20agent%20to%20receive

Cheers, 

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Cameron
Online Community Manager/Moderator
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