Genesys Cloud CX

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  • 1.  Outbound Prompt

    Posted 06-17-2022 10:59
    Hello,

    Has anyone tried using outbound prompts? For example when an agent dials a customer and when customer receives the call, there should be a prompt/announcement.
    #Outbound


  • 2.  RE: Outbound Prompt

    Posted 06-17-2022 21:32
    We have had success using secure flows and some APIs to conference in a flow.    Takes a bit and requires some scripts to get working

    Here are some ideas along this line:

    https://genesyscloud.ideas.aha.io/ideas/OTB-I-181

    https://genesyscloud.ideas.aha.io/ideas/OTB-I-451


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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