Genesys Cloud - Main

We are looking for solutions wherein the call flow will take speech as input so that it can be used as input-variable for Data Action and we can do further data dips in CRMs.
Please do let us know Is there any working use case which we can refer to.
#ArchitectureandDesign
#Implementation
#Integrations
#SIP/VolP

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Maloy Karmakar
British Telecommunications PLC
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Hi Maloy

At this time speech recognition can only be used at the menu level, not in a collect input task.  There is an idea/feature request out there to add speech recognition to the collect input block but it's still waiting more votes

https://genesyscloud.ideas.aha.io/ideas/CLSELF-I-68

Not sure if you could find some way around it using a voice bot.  The other guys in the forum might be able to give you some "input" there.

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Vaun McCarthy
NTT New Zealand Limited
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