Workforce Engagement Management

When you set this up to export, there is a box at the bottom where you have to format your report.     Expand Show Advanced Options - 

Click on Format Durations, like above and then you can select if you want to have a summary line, exclude empty rows and whether you want to split by media type. (outbound, inbound, email, chat)

Hi Judy

Getting closer - thank you.  Is it defaulted to seconds?  The reason I ask is that I have 00:00:00:00 as we have days the export.  Trying to figure out how to turn that into minutes.  If I take the one output of 

It should be 10 hours 49 mins correct?  If i take that cell (configured as time) and try to convert to number I get an error?  I know now we get into excel :)

Any light to shed - would appreciate it

Shirley

When you set this up to export, there is a box at the bottom where you have to format your report.     Expand Show Advanced Options - 

Click on Format Durations, like above and then you can select if you want to have a summary line, exclude empty rows and whether you want to split by media type. (outbound, inbound, email, chat)

Yes, that would be 10 hours 49 minutes - I am not sure on the other piece.

Hi Judy

Getting closer - thank you.  Is it defaulted to seconds?  The reason I ask is that I have 00:00:00:00 as we have days the export.  Trying to figure out how to turn that into minutes.  If I take the one output of 

It should be 10 hours 49 mins correct?  If i take that cell (configured as time) and try to convert to number I get an error?  I know now we get into excel :)

Any light to shed - would appreciate it

Shirley

When you set this up to export, there is a box at the bottom where you have to format your report.     Expand Show Advanced Options - 

Click on Format Durations, like above and then you can select if you want to have a summary line, exclude empty rows and whether you want to split by media type. (outbound, inbound, email, chat)