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  • 1.  Personalized Canned Responses

    Posted 10-23-2018 14:15
    No replies, thread closed.
    Can CSRs create their own libraries of canned responses and/or supplement canned response libraries that administrators provide to the CSR team overall?
    #Unsure/Other

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    Ann Magie
    Xpressdocs Partners, Ltd.
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  • 2.  RE: Personalized Canned Responses

    Posted 10-26-2018 09:12
    No replies, thread closed.
    Following up...

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    Ann Magie
    Xpressdocs Partners, Ltd.
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    Original Message


  • 3.  RE: Personalized Canned Responses
    Best Answer

    Posted 10-30-2018 12:00
    No replies, thread closed.
    Hello Ann,

    Users of PureCloud can only create or edit canned responses through Admin Menu, so unless you want to give the CSRs administrative permissions there is no way to allow them to add new responses to a library.
    Also, there is no way for someone to create a personal library that no one else can access.

    Best Regards,

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    Drey Malabag
    Customer Success, Global Digital Team
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    Original Message


  • 4.  RE: Personalized Canned Responses

    Posted 10-31-2018 09:07
    No replies, thread closed.
    Thank you, Jo!  How do we submit a recommendation to add this functionality?

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    Ann Magie
    Xpressdocs Partners, Ltd.
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    Original Message


  • 5.  RE: Personalized Canned Responses

    Posted 10-31-2018 11:25
    Edited by Jo Malabag 10-31-2018 11:39
    No replies, thread closed.
    Hi Ann,

    You may submit this recommendation to PureCloud Ideas Lab. Your ideas will be voted on by other customers/partners, and then prioritized by Product Management based upon the number of votes received by each idea.

    Best Regards,
    Drey Malabag
    Customer Success, Global Digital Team

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    Jo Malabag
    Genesys - Employees
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    Original Message


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