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  • 1.  Phone Number Audit - In use not in use

    Posted 09-06-2019 10:59
    No replies, thread closed.

    Does anyone know of a way to audit all of the numbers in purcloud and if they are in use?  If they are in use, where are they in use?

    Even if I can export out of a few places and figure it all out I will.  I just want to know if a number is a direct number to a person, inbound IVR or "dead".  It seems like the numbers and routing is all over the place so it is hard to audit.

    Thanks in advance.


    #Unsure/Other

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    Jeremy
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  • 2.  RE: Phone Number Audit - In use not in use

    Posted 09-06-2019 13:51
    No replies, thread closed.
    Have you looked at the information under Admin>Telephony>DID Numbers on the Assignments tab:

    and under Admin>Telephony>Extensions on the Assignments tab:

    There's no report you can run.



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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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