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  • 1.  pick the right Inbound chat flow

    Posted 01-03-2020 05:20
    No replies, thread closed.
    Hi,

    I am new to Genesys Pure cloud!! I was trying to submit a Chat interaction to the chosen queue but not able to figure out how does Pure Cloud choose which Inbound chat flow to pick(I have few test Inbound chat flows). I see we could do this for Voice but not able to see this for chat.

    Can someone help?

    Thanks,
    SP
    #DigitalChannels

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    SP

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  • 2.  RE: pick the right Inbound chat flow

    Posted 01-03-2020 10:00
    No replies, thread closed.
    You select the flow in admin using these instructions: https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/

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    Lucie DeCristofaro
    Genesys - Employees
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  • 3.  RE: pick the right Inbound chat flow

    Posted 01-03-2020 10:13
    No replies, thread closed.
    Note, also, that you have to use the 1.1 or 2.0 version of the Widget (or Third Party). 1.0 does not support Chat flows.

    https://help.mypurecloud.com/articles/widget-feature-comparison/

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    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: pick the right Inbound chat flow

    Posted 01-03-2020 14:21
    No replies, thread closed.
    Kind of straight forward like a mountain road in Italy!

    This is the URL for information:  https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/

    First, you need to create the chat flow in Architect and Publish.  
    Then, you go into Admin->Widgets and create a new widget and set these parameters:
    Choose version 2 or 1.1 depending on if AltoCloud is being used.  

    Authorization is whether or not you are using this.
    Appearance is the modern or basic look - like anyone would choose Basic!
    Then select the Chat flow you published.  

    Now, use the code snippet to initiate the chat.  


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