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  • 1.  Place a callback at another queue

    Posted 08-17-2020 04:50
    No replies, thread closed.
    Hi,

    Is it possible to place a callback on IQF Flow at another queue different than the active queue ?

    By default, when creating callback, it will be placed on the active queue.

    Thank you in advance.
    #PlatformAdministration
    #SystemAdministration
    #Telephony


  • 2.  RE: Place a callback at another queue

    Posted 08-17-2020 09:50
    No replies, thread closed.
    No, you will need to transfer to the other queue first with an IQF that initiates the callback.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Place a callback at another queue

    Posted 08-17-2020 12:53
    No replies, thread closed.
    Hi Robert,

    Thanks for the reply, I didn't get well your suggestion

    You mean to transfer the call during IQF Flow to another queue then create callback ?

    Thank you.

    ------------------------------
    Mostafa Oudderhem
    Coverage-Communication
    ------------------------------

    Original Message


  • 4.  RE: Place a callback at another queue

    Posted 08-17-2020 13:00
    No replies, thread closed.
    Correct.  First create an In-queue flow that does the callback.  Now in the original IQF, create a transfer to ACD to the new queue and use that new IQF you created.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Place a callback at another queue

    Posted 08-17-2020 13:06
    No replies, thread closed.
    Thank you, I got it now, it is easy to implemant without using the API and Purecloud Web Services to create the callback or any additional developpement.


    ------------------------------
    Mostafa Oudderhem
    Coverage-Communication
    ------------------------------

    Original Message


  • 6.  RE: Place a callback at another queue

    Posted 08-17-2020 13:25
    No replies, thread closed.
    No API - just use the flows.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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