Genesys Cloud - Main

Hi,

Is it possible to play an announcement (like: your message has been recorded, thank you) to the callers after they reach voicemail and record a message ?
I seen in the Architect that we cannot add annoncement bloc after Transfert to voicemail of queue.

Any idea ?

Thank you.
#Omni-ChannelDesktop/UserInterface
#Routing(ACD/IVR)
#Telephony

Hi Mostafa,

The Transfer to Voicemail is a terminating activity in a call flow, so as long as it believes the data has been captured successfully you can't take any additional actions.

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Gareth James
CALLSCAN AUSTRALIA PTY. LTD.
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