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  • 1.  Please enable the subscription for managed hardware phone release notes

    Posted 03-13-2026 00:51

    Hi all,

    I am looking for the convenient way to receive or check the latest updates for Managed Hardware Phone Release Notes, as per customer request.
    We are receiving the latest solution updates by Solution Related Announcement from Genesys Japan Community though, it seems there is none for managed hardware phone.

    Since there is a "subscribe" button for the weekly solution release notes page, are you able to do same for other release note page as well?

    Thank you in advance,


    #GenesysAnnouncements

    ------------------------------
    Kei Murakami
    -
    Itochu Techno-Solutions Corporation (CTC)
    ------------------------------


  • 2.  RE: Please enable the subscription for managed hardware phone release notes
    Best Answer

    Posted 03-13-2026 03:44

    Hi Kei

    I had a look at the release note section on resource center and does not seem like there is a subscribe option for the managed hardware release notes.

    Seems its only possible for the Genesys Cloud and Media tier release notes.

    https://help.genesys.cloud/release-notes/genesys-cloud/

    https://help.genesys.cloud/release-notes/genesys-cloud/media-tier-release-notes/

    https://help.genesys.cloud/articles/managed-hardware-phones-release-notes/

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------



  • 3.  RE: Please enable the subscription for managed hardware phone release notes

    Posted 03-18-2026 08:39

    Hi Stephan-san,

    Yes, from what I can see, they probably only update their own products.
    I suspect that third-party products updates will only be posted when Genesys start supporting those releases.

    Anyway, thanks heaps for your reply and suggestion.

    Regards,



    ------------------------------
    Kei Murakami
    -
    Itochu Techno-Solutions Corporation (CTC)
    ------------------------------

    Original Message


  • 4.  RE: Please enable the subscription for managed hardware phone release notes

    Posted 03-23-2026 09:41

    Hi Kei

    Some updates this week for managed phones - https://help.genesys.cloud/release-notes/genesys-cloud/march-23-2026/

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------

    Original Message


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