Good afternoon Cressida, thank you for your question, this is an interesting one!
In your example, when the activity is performed within 180 seconds of the schedule time, the points value is 300. As soon as it's greater than 180 seconds and up-to 600 seconds, the points value drops to 200 and decrease down to 100 points at 600 seconds. For anything greater then 600 seconds, the points value is 0.
For punctuality, if an employee performs the activity at 10 minutes from the schedule time, they would score 100 points. At 15 minutes; 0 points
The calculation is linear, the "Good performance" zone is 420 seconds and points can drop by -100. Each second more is about -0.23 points less (Calculations are rounded)
I hope this helps, please let me know if you have other questions.
Pascal
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Pascal Leclerc
Genesys - Employees
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Original Message:
Sent: 08-03-2023 16:11
From: Cressida Gioiella
Subject: Point Logic
Can someone provide me with how the point logic works in Gamification. I looked in both the Resource Center and Developer tools and came up with nothing. I see it is a sliding scale for either way you move away from the goal. However the business really wants to understand how many points. For example if we use the default point system for the punctuality; I am on time I get 300 points, if I am 5 minutes late how many points are taken away? 10 minutes, 15 minutes etc. Good performance is at 180 seconds with 200 points same thing as I slide out of the 180 seconds how are the points deducted?
#Gamification
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Cressida Gioiella
Massachusetts Mutual Life Insurance Company
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