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  • 1.  Poly phones - contact directory?

    Posted 05-05-2023 20:57
    Edited by Vaun McCarthy 05-05-2023 20:59

    Hi all

    EDIT: Ignore this, found another thread on the same topic :)

    For anybody using Poly VVX/CCX phones, is there any way to have them be able to search and use the organisation or external contacts directories?  Or have I just missed some config step?


    #Telephony

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    Vaun McCarthy
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  • 2.  RE: Poly phones - contact directory?

    GENESYS
    Posted 06-29-2023 15:31

    So, you got it worked out? I saw the ability to add a Custom directory under Network settings



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
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    Original Message


  • 3.  RE: Poly phones - contact directory?

    Posted 06-30-2023 10:01

    Vaun ,

    Please share your solution to this issue . Thanks



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    Bart Lunn
    Workwear Outfitters, LLC
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    Original Message


  • 4.  RE: Poly phones - contact directory?

    Posted 10 days ago

    Hey @Vaun McCarthy what was the solution here? 



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    Will Bellerby
    CXLOGIQ LIMITED
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    Original Message


  • 5.  RE: Poly phones - contact directory?

    Posted 10 days ago

    Hi Will, no don't think I found a solution.  What I think I found was another thread saying it couldn't be done :(  I had raised this idea that got shot down after sitting in limbo

    https://genesyscloud.ideas.aha.io/ideas/CEV-I-457



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    Vaun McCarthy
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    Original Message


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