Genesys Cloud - Main

We just converted to the cloud and have a few Polycom IP6000 phones in conference rooms. We've updated and got them online for a few minutes but they continue to get stuck in a reboot loop. Has anyone had success with these in the cloud or advice for setting them up? 

Hey Stacey,

I was looking internally and I found some info that was able to solve someone else's IP6000 phone boot loop issue. One thing that you can try is to change the signaling to TCP/8060.

To do this you will want need to navigate to:

Phone Management > Base Setting Polycom SoundStation IP6000 >Base Line Appearance >Signaling

We just converted to the cloud and have a few Polycom IP6000 phones in conference rooms. We've updated and got them online for a few minutes but they continue to get stuck in a reboot loop. Has anyone had success with these in the cloud or advice for setting them up? 

Hey Stacey,

I was looking internally and I found some info that was able to solve someone else's IP6000 phone boot loop issue. One thing that you can try is to change the signaling to TCP/8060.

To do this you will want need to navigate to:

Phone Management > Base Setting Polycom SoundStation IP6000 >Base Line Appearance >Signaling

We just converted to the cloud and have a few Polycom IP6000 phones in conference rooms. We've updated and got them online for a few minutes but they continue to get stuck in a reboot loop. Has anyone had success with these in the cloud or advice for setting them up? 

Hey Stacey,

I was looking internally and I found some info that was able to solve someone else's IP6000 phone boot loop issue. One thing that you can try is to change the signaling to TCP/8060.

To do this you will want need to navigate to:

Phone Management > Base Setting Polycom SoundStation IP6000 >Base Line Appearance >Signaling

We just converted to the cloud and have a few Polycom IP6000 phones in conference rooms. We've updated and got them online for a few minutes but they continue to get stuck in a reboot loop. Has anyone had success with these in the cloud or advice for setting them up? 

Hello Jason,

I have confirmed the manufacture date and changed the signaling to TCP/8060. My IP6000 will register to the Primary and Secondary for a minute or two and then restart again. Can you suggest some other settings for me to check?

Thank you. 

Hey Stacey,

I was looking internally and I found some info that was able to solve someone else's IP6000 phone boot loop issue. One thing that you can try is to change the signaling to TCP/8060.

To do this you will want need to navigate to:

Phone Management > Base Setting Polycom SoundStation IP6000 >Base Line Appearance >Signaling

We just converted to the cloud and have a few Polycom IP6000 phones in conference rooms. We've updated and got them online for a few minutes but they continue to get stuck in a reboot loop. Has anyone had success with these in the cloud or advice for setting them up? 

Even after all the suggestions, we had 3 of the 5 continue to boot loop. We went ahead and replaced them all with trio 8800 and they are working fine. 

Hello Jason,

I have confirmed the manufacture date and changed the signaling to TCP/8060. My IP6000 will register to the Primary and Secondary for a minute or two and then restart again. Can you suggest some other settings for me to check?

Thank you. 

Hey Stacey,

I was looking internally and I found some info that was able to solve someone else's IP6000 phone boot loop issue. One thing that you can try is to change the signaling to TCP/8060.

To do this you will want need to navigate to:

Phone Management > Base Setting Polycom SoundStation IP6000 >Base Line Appearance >Signaling

We just converted to the cloud and have a few Polycom IP6000 phones in conference rooms. We've updated and got them online for a few minutes but they continue to get stuck in a reboot loop. Has anyone had success with these in the cloud or advice for setting them up? 

Hello Jason,

I have confirmed the manufacture date and changed the signaling to TCP/8060. My IP6000 will register to the Primary and Secondary for a minute or two and then restart again. Can you suggest some other settings for me to check?

Thank you. 

Hey Stacey,

I was looking internally and I found some info that was able to solve someone else's IP6000 phone boot loop issue. One thing that you can try is to change the signaling to TCP/8060.

To do this you will want need to navigate to:

Phone Management > Base Setting Polycom SoundStation IP6000 >Base Line Appearance >Signaling

We just converted to the cloud and have a few Polycom IP6000 phones in conference rooms. We've updated and got them online for a few minutes but they continue to get stuck in a reboot loop. Has anyone had success with these in the cloud or advice for setting them up?