Thanks Robert,
much appreciated. I actually figured out a way to do what i wanted to do, which was essentially an alert but in the script screen estate, driven from a specific action in the flow.
The way I achieved this was as below:
Set a custom action against a drop down menu in the script which included a variable to be set as and when certain drop down options were selected. I called the variable "region alert"
I then made sure the "region alert" variable was set to show the alert text I wanted for each drop down within the custom action.
Any drop downs which did not require an alert set the "region alert" variable to a null value
I then have a text field which uses the variable "region alert" to populate it.
The outcome looks like this if I select Ashby from the site drop down. Selecting London shows nothing as the variable is set to null.
The region field (e.g. Midlands, South) is also populated, this is just a side benefit
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This moves the alert back into the script itself and away from the top corner of the screen where I fear an alert may be missed.
The custom action settings are as below (clearly this could become a large list if lots of alerts are required, I've only included 2 here)
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Mark Elliott
Lemon Business Solutions
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Original Message:
Sent: 04-25-2021 20:55
From: Robert Wakefield-Carl
Subject: Pop Up Style in Scripts
From what I have read, it supports Emoticons, Emojis, Emoji Shortcodes, and markdown. Here is an SDK sample: Collaborate Toast Demo (mypurecloud.github.io). Most likely the markdown will follow the one for scripts: Markdown script component - Genesys Cloud Resource Center (mypurecloud.com). If that is the case, you could try entering a table with blanks:
|||
|||
Which should only have 3 blank headings and 3 blank cells.
Otherwise, give the a bunch of these :smiley
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-23-2021 16:27
From: Mark Elliott
Subject: Pop Up Style in Scripts
When using scripts and implementing the alert action, the alert popup appears in the top right hand corner of the screen.
Is it possible to have this appearance configured, e.g. so that it is closer to the area of the desktop the advisors are using when in the script?
I'm concerned a required alert may be missed due to where the alert actually lives on the screen estate.
As a compromise I'm using lots of unnecessary text to make sure the popup appears "more visible" to the user but this feels like a very clunky workaround.
#Omni-ChannelDesktop/UserInterface
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Mark Elliott
Lemon Business Solutions
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